Thank you for choosing Propel Marine as your preferred service provider. We endeavour to provide the best in class service for all your requirements. Your assistance in completing this form is greatly appreciated. Your honest feedback will assist us in improving our services to meet your expectations and exceed them on every single occasion.

Kindly provide a score that you think is appropriate to the level of service you received from our team. On a scale of 1- 5, please provide a score with 1 being Very Poor and 5 being excellent.

We take your feedback seriously. By completing this form we acknowledge a member of the senior management team will contact you.

Client Details

# CheckItems Score(1-5)
1. Job Appointment – Response time for providing quotes and confirmation of availability
2. Job Appointment – Response time for acknowledgement of job confirmation
3. Regular updates during the time leading upto the physical attendance or remote survey
4. Effectiveness of the Enroute guidance and preparation (if applicable)
5. Communication of Pre-boarding, Boarding and Inspection progress
6. Professionalism of the attending Superintendent
7. Effectiveness of the Inspection in identifying the on-board issues – Completion of the assigned job scope
8. Effectiveness of the Report in terms of Format, Details and Ease of Reference
9. Timely invoicing and accuracy of the invoices
10. Overall level of satisfaction from the time of appointment till completion of the job scope
If there are any comments or suggestions where we can provide customised solutions or improvement, please include the same below: